Betting isn't just about winning — it's about playing smart. Pokerk wants you to always enjoy betting safely and within your own limits. This page has everything you need to know about responsible gaming.
Pokerk believes betting is entertainment — not a source of income. Responsible gaming means enjoying betting within your means, with a clear head, without harming yourself or your family.
Online betting is growing in popularity across Bangladesh — but so is the risk of excessive play. Many people spend more time and money than they intend, often driven by impulse or a lack of awareness. Pokerk wants to help you avoid that trap.
We're more than just a betting platform — we care about the long-term wellbeing of our members. That's why Responsible Gaming One of our core principles. On this page, you'll find out how to keep yourself protected, which warning signs to watch for, and how to get help when you need it.
We've put several effective measures in place to ensure responsible play.
Pokerk strictly prohibits registration by anyone under 18. Age is verified at the point of registration, and KYC documents are requested if there is any doubt.
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, any changes will take effect after a 24-hour waiting period.
You can take a betting break of anywhere from 24 hours to 6 weeks at any time. Your account will remain locked throughout that period.
If you need an extended break, use the self-exclusion feature. Options range from 6 months to a permanent closure.
Decide how long you'll play before you start. You'll be automatically logged out when your time is up.
Track your full betting history, spending, and time. Seeing your own patterns makes it easier to spot a problem.
Log in to your Pokerk account and activate any protection tool from the Settings menu. Follow the step-by-step instructions below.
If you're having trouble activating any protection tools, contact us directly support@pokerk.bet to email us.
Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly limit and enter the amount. It takes effect immediately.
Set a maximum loss amount for a given period. Once the limit is reached, betting stops automatically and you won't be able to play again until the next period begins.
Go to Settings and select Cooling-Off. Choose from 24 hours, 7 days, 14 days, or 42 days. No bets can be placed during this period under any circumstances.
If you need a long-term break, choose self-exclusion. You can opt for 6 months, 1 year, or a permanent closure. Opening a new account during an exclusion period is not permitted.
A pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and how much you've won or lost.
Betting addiction develops gradually. If you notice these signs in yourself or someone close to you, don't wait — take action.
If three or more of the above signs apply to you, it's time to seek help now. Reach out to the Pokerk support team or activate self-exclusion.
Answer the following questions honestly. If most of your answers are "Yes", it's time to take notice.
If you answered "Yes" to more than two of these questions, contact Pokerk Support today or activate a cooling-off period.
Asking for help isn't weakness — it takes courage. Pokerk is always here for you.
Email support: support@pokerk.bet
Live chat: available 7 days a week, 24 hours a day
The first step is acknowledging that there's a problem. It's not easy, but it's the most important one. Tell yourself — "I need help, and I'm going to get it."
Activate Cooling-Off or Self-Exclusion from your Pokerk account settings. This will enforce a mandatory break from betting.
Let us know via live chat or email. Our team will help you activate the right tools and point you in the right direction.
Don't face it alone — keep someone you trust close. They can help keep you on the right track.
If needed, seek advice from a mental health professional. Gaming addiction is a mental health condition, and it is treatable.
Pokerk is for users aged 18 and above only. We strictly prohibit underage gambling and verify all ages. As a parent or guardian, there are also steps you can take:
If your child has already created an account, immediately support@pokerk.bet to let us know. We will close the account without delay.
The questions our members ask most.